Refunds & Returns
Effective Date: July 21, 2026
At Alpine Armory, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return subject to the following terms.
30-Day Return Policy
Most products may be returned within 30 days of the delivery date for a refund or exchange.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, accessories, manuals, and documentation.
- Not be damaged, altered, or modified.
- Be accompanied by proof of purchase.
Non-Returnable Items
For safety, legal, and quality-control reasons, the following items are not eligible for return unless they arrive damaged or defective:
- Custom or made-to-order products.
- Products showing signs of use or modification.
- Ballistic protection products that have been used, worn, subjected to impact, dropped, exposed to extreme conditions, or otherwise compromised.
- Clearance or final sale items.
- Gift cards (if offered).
For safety and quality assurance, Alpine Armory reserves the right to refuse returns of any ballistic protection product that has been used, worn, subjected to impact, dropped, exposed to extreme conditions, or otherwise compromised.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of delivery. We may request photographs or other information to evaluate the issue before providing a replacement, repair, or refund.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
Return Shipping
Unless the return is due to our error or a defective item, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Alpine Armory is not responsible for returned packages lost in transit.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has shipped, it must follow the return process outlined in this policy.
Contact Us
To begin a return or request a refund, please contact Alpine Armory using the contact information listed on our website. Please include your order number and a brief description of the reason for your return.